Vol. 24, Issue 38 Driving Change The UPS Approach to Business By: Mike Brewster and Frederick Dalzell 289 pp. Hyperion Books 2007 Review by: Amity Noltemeyer

Despite the nature of one’s interactions with UPS - whether as an employee, customer, or simply an onlooker who sees the UPS truck drive by each day - individuals will likely view their interactions differently after understanding the company’s history as recounted by Brewster and Dalzell in Driving Change. They will see a company that grew largely out of its ability to establish a positive culture, never be satisfied with progress, and encourage the ideal of employee ownership. But primarily, UPS is successful today as a result of its ability to transform and adapt to changing needs. “Constructive dissatisfaction,” as termed by the company’s founder, Jim Casey, or continuously improving the status quo and maximizing efficiency, is as much the driving force behind UPS today as it was at the beginning of the 20th century.

Vol. 25, Issue 40 The Three Signs of a Miserable Job A Fable for Managers (and their employees) By: Patrick Lencioni 259 pp. Jossey-Bass Review by Amity Noltemeyer Vol. 25, Issue 39 Unlocking Opportunities for Growth How to Profit from Uncertainty While Limiting Your Risk By: Alexander B. van Putten, Ian C. MacMillian 161 pp. Pearson Education Review by Jennifer G. Cuthbertson Vol. 25, Issue 38 Once You’re Lucky, Twice You’re Good The Rebirth of Silicon Valley and the Rise of Web 2.0 By: Sarah Lacy 294 pp. Gotham Books Review by Karen McHenry

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