Browsing Category: Customer Satisfaction
Limit to Summaries with Audio
How Everybody Needs to Think Differently About Sales - Ram Charan - The Penguin Group
Why Some Ideas Survive and Others Die - Chip Heath and Dan Heath - Random House, Inc.
Secrets From Top Sales Professionals That Will Transform You Into a World Class Salesperson - Ivan R. Misner and Don Morgan - Entrepreneur Media, Inc
How World-Class Companies Profit from Passion and Purpose - Rajendra S. Sisodia, David B. Wolfe, and Jagdish N. Sheth - Wharton School Publishing
Inside the 300 Billion Dollar Business Behind the Media You Constantly Consume - David Verklin and Bernice Kanner - John Wiley & Sons
The New Rules for Marketing in a Skeptical World - Lynn Upshaw - AMACOM
The 7 Strategies for Turning Big Threats into Growth Breakthroughs - Adrian J. Slywotzky and Karl Webber - Crown Business
The 7 Customer Rules for Becoming the New Sales Professional - Howard Stevens and Theodore Kinni - Adams Media
Inside the Mind of the New Global Consumer - Michael J. Silverstein with John Butman - Portfolio
Five Proven Ways to Get Extraordinary Results - Bob Prosen - Gold Pen Publishing
- Keith M. Eades and Robert E. Kear - McGraw-Hill
Branding Lessons from the Meltdown of the U.S. Auto Industry - Charles Hughes, William Jeanes, with Foreword by David E. Davis, Jr. - Racom Books
7 Steps to Winning the Customer You Haven't Got - Robert Gordman with Armin Brott - St. Martin's Press
Using Customer Focus and Collaboration to Build Long-Term Relationships - Charles H. Green - McGraw-Hill
What Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard Can Teach You About Real Sales Success - Tom Sant - AMACOM
Nine Critical Factors for a World-Class Program - Noel Capon, Dave Potter, and Fred Schindler - South-Western Educational Publishing
How Every Great Company Listens to the Voice of the Customer - Chris Denove and James D. Power IV - Portfolio
Five Enduring Principles at the Heart of Real Leadership - Peter Georgescu - Jossey-Bass
How Companies and Customers Create Value and Wealth Together - James P. Womack and Daniel T. Jones - Simon & Schuster, Inc.
Achieve Great Results Using Uncommon Sense - Kevin J. Clancy and Peter C. Krieg - Free Press
A Guide to Structure, Strategy - Jay R. Galbraith - Jossey-Bass
Build Powerful Brands through Touch, Taste, Smell, Sight, and Sound - Martin Lindstrom - Free Press
Close the Value Gap, Increase Margins, and Win the Complex Sale - Jeff Thull - Dearborn Trade Publishing
Addressable Attitudes and the New Model - J. Walker Smith, Ann Clurman, - Racom Communications
Creating Relevance, Differentiation, Energy, Leverage, and Clarity - David A. Aaker - Free Press
Growing Your Company's Leaders Robert M. Fulmer, Jay A. Conger
The New Age of Innovation C. K. Prahalad, M. S. Krishnan
Built to Serve Dan J. Sanders, Foreword by Stephen R. Covey
Innovation Nation John Kao
Executive Stamina Marty Seldman, Joshua Seldman
Divide or Conquer Diana McLain Smith
The Age Curve Kenneth W. Gronbach
Coaching Corporate MVPs Margaret Butteriss
